Colusa Casino Resort
OFFICER POSITION SUMMARY:
Provide superior guest service to internal and external guests while ensuring an honest, safe, and secure gaming experience in a pleasant environment. Observe and report violations to the immediate supervisor and take the appropriate actions.
TRAINER POSITION SUMMARY:
Provide effective training and coaching to new Officers on all departmental and company policies and procedures. Ensure trainees obtain and retain the knowledge and training necessary to fulfill their job duties independently.
SUPERVISOR POSITION SUMMARY:
To provide leadership, ensure guest service standards are kept high, supervise the day-to-day operations of a shift, ensure the safety of guests, and keep management informed of any and all unusual incidents.
OFFICER ESSENTIAL FUNCTIONS:
Provide guest service consistent with departmental standards.
Maintain a professional, friendly appearance and demeanor at all times and in all situations.
Able to follow the directions of Security Supervisors, Lead Supervisor, Manager, and Director in a timely and professional manner
Able to maintain calm in stressful situations and document in a concise, accurate and chronological order a report regarding the events of that situation
Ensure that gaming rules, Casino policies and procedures, internal controls and MICS are followed and document any violations.
Other work-related duties as assigned
TRAINER ESSENTIAL FUNCTIONS:
Provide ongoing training to Officers on the daily shift duties and functions of the department as needed.
Provide one-on-one training with new Officers and ensure all departmental and company policies and procedures are performed as required.
Keep abreast of policy or procedural changes and ensure all training performed is up-to-date with all departmental standards.
Provide frequent progress reports on trainees to Supervisors.
Performs other duties as assigned
SUPERVISOR ESSENTIAL FUNCTIONS:
Supervises and documents the daily shift functions of the department,
Keep Officers abreast of policy or procedural changes,
Ensure that shifts have adequate staffing and that management is notified in a timely manner of staffing shortages,
Complete complex investigations and document them in a timely, accurate, and complete report,
Ensure the safety of all guests in the resort,
Performs other duties as assigned
POSITION QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to conclude; using effective approaches for choosing a course of action or developing appropriate solutions; taking action consistent with available facts, constraints, and probable consequences.
Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Building Strategic Working Relationships – Developing and using collaborative relationships to accomplish work goals.
EDUCATION:
One to two years of related experience
TRAINING AND/OR EXPERIENCE:
One year security experience preferred
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