Northern Arapaho Tribe
Northern Arapaho Child Support Program
Child Support Specialist
Job Description
Reports to: NACSP Administrator/Director Pay Range: based upon qualifications
Position Summary (Primary functions and objectives of the job)
The Child Support Specialist (CSS) shall work a minimum of 325 cases, providing all services, except for collection and distribution, including locate, cooperation and stipulations, modifications, preparing for Court action, and enforcement. Case Specialist is also responsible for identifying other services that will assist a family, child or parent in meeting their support obligations and making appropriate referrals for services. The Child Support Specialist objective is to ensure each element of a case is properly worked according to NACSP's policies and procedures. Additional duties may be given when necessary.
Pre-employment drug screening.
Principle Duties and Responsibilities (in order of importance, describe the work actually performed stressing the purpose of the work and the objectives to be accomplished.)
- (60% of time) Locate Clients and Assets.
Objectives: Contact numerous sources for income verification collect data for cases requiring legal action or location of custodial and non-custodial parents. CSS shall verify the addresses and employment of clients and their assets.
- (25 % of the time) Gather and Document Information
Objectives: Gather Information from various resources and evidence that supports a support calculation and/or recommendation. CSS will also gather information and evidence that supports a Child Support enforcement, recommendation or action.
- (10% of the time) Child Support Calculations and Recommendations
Objectives: CSS will calculate child support payments based on all income and assets using the NACPS Percentage standard Guidelines.
- (5% of time) Enforce Recommendations and Actions
Objectives; CSS will follow all procedures set forth by court documents and orders, also follow NACSP Guidelines for enforcement actions.
Level of confidentiality required: (X) High ( ) Moderate ( ) Low ( ) Not an Issue
Positions Supervised: None
Decision-making responsibility: Initial interpretations of NACSP Policy & Procedures and
Guidelines; Chapter 1 & 2.
Level of authorized spending: None.
Background
Education: Preferred: 2 to 4 years of higher education
Minimum: High School diploma or its equivalent
Experience: Preferred: 4 of related experience
Minimum: 12 months of related experience.
Licensure/Certificate: ( ) Required ( ) Preferred (X) None
Specific Training Required? ( ) No (X) Yes, list: NACSP New Worker Training
Internal Policy & Procedure Training
Participation in National Training.
Academic skill level required:
Reading ( ) High School Level (X) 2 Years secondary ( ) college level
Writing: ( ) High School Level (X ) 2 Years secondary ( ) college level
Math (X) High School Level ( ) 2 Years secondary ( ) college level
Usual Work Schedule:
(X) 40 hours ( ) Part-time available (# of hours and work shift ____________________)
( ) Flex-time available ( ) Telecommuting available (X) Other: Occasional travel on a
Saturday or Sunday.
Number of days of work per week: 5 days Regular Hours: 8:00 a.m. to 5:00 p.m.
Type of Shift: ( X ) Day ( ) Swing ( ) Night ( ) Rotating ( ) Floating
Travel Frequency:
Between offices ( ) Daily ( ) Weekly ( ) Monthly ( ) Quarterly or less (X) N/A
Local – off-site ( ) Daily ( ) Weekly ( ) Monthly (X) Quarterly or less ( ) N/A
In State ( ) Daily ( ) Weekly ( ) Monthly ( ) Quarterly or less (X) N/A
Out of State ( ) Daily ( ) Weekly ( ) Monthly (X) Quarterly or less ( ) N/A
Physical demands of the critical elements of the job:
( ) Lifting (X) Standing (X) Walking
(X)Sitting (X) Reaching ( ) Grasping
( ) Climbing ( ) Stooping ( ) Crawling
( ) Rapid Movement ( ) Continuous movement ( ) Repetitive movement
( ) Working at heights (X) Hand/eye coordination (X) Balance
General strength and critical elements of the job:
(X) Light ( ) Moderate ( ) Heavy ( ) Very Heavy
Pace of Work:
( ) Slow ( ) Moderate ( ) Fast (X) Very Fast
Type of Work Expectations:
( ) Routine, predictable tasks ( ) Mostly routine tasks (X) constantly changing task
Describe special requirements or capabilities needed to do the job:
Be able to multi-task at a high and efficient level, advanced inter-personal skills, computer skills and
Familiar with Microsoft Word, maintain Excel spreadsheets, professional telephone skills, work
Independently with limited supervision, research and/or investigative skills, enjoy working with clients
And people and be able to maintain composure in potentially high stress circumstances.
The Northern Arapaho Tribe uses Indian preference in accordance with federal law in all hiring and retention.
Critically important components of job:
- Ability to multi-task at an advanced level
- Research, investigative, and organizational skills
- Working well with people in a high stress circumstances
- Computer and phone skills
- Child Support Information System (C.I.S.)
- Flexibility to work outside set hours.
Established learning curve or probationary period for this position: 6 months
Training provided: NACSP New Worker Training, NACSP Policy& Procedure Training, On going
National Training.
Policies and Procedures: The personnel manual of the Northern Arapaho Tribe will govern Northern
Arapaho Child Support Program. All employees are expected to be familiar with and abide
By these directives. All employees will also abide by the Northern Arapaho Tribe Purchasing and
Employee Travel directives.
Additionally, the position requires the employee to become and expert in the NACSP Policy and Procedures, in order to ensure Program staff complies with these objectives & responsibilities.
Special terminology used at worksites: Yes. Employees will be learn the terminologies used at
NACSP in the NACSP New Worker Training.
Special clothing, uniforms, safety, equipment required: Yes, Employees are expected to dress business casual during office hours and may occasionally be required to dress professionally.
Equipment to be operated; Computer, photocopier, fax machine.
Worksite Considerations:
General strength and endurance requirements: Light
Materials to be handled: Basic Office
Potentially dangerous components of job: None
Negative environmental conditions of worksite:
( ) extreme heat or cold ( ) dry or dusty ( ) wet or humid ( ) noise or vibration
( ) Other: (X) Not Significant
Safety Concerns:
( ) Hazardous Chemicals ( ) Dangerous Equipment ( ) Other Danger
(X) Not Significant
Source ⇲
Northern Arapahoe Tribe, WY - Jobs