Colusa Casino Resort
STARTING WAGE: $16.57 PER HOUR
POSITION SUMMARY:
Registers guests, provides room assignments, checks-in, checks-out and cashiers in a friendly, professional manner to encourage repeat business. Provides exceptional guest service to ensure an outstanding experience and promotes return visits.
ESSENTIAL FUNCTIONS:
Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge and housekeeping in a friendly and positive manner.
Updates guest accounts to accurately reflect room service, phone usage and any other charges.
Calculates final bills and receives payment
Directs calls from guests and may take room service orders
Receives and sends emails (bookings, reservations, transport)
Resolves or refers to Front Desk Supervisor all guest concerns, complaints or suggestions in order to provide superior hotel service.
Collaborates with the Front Desk Supervisor on supply levels, ordering and requesting supplies.
Responds in a timely manner to all guest requests, special needs and information regarding the property or outlets.
Deposits guest
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