NANA Development Corp.
Job Description
As the Hotel Operations Generalist at the Qavartarvik Customer Lodge (Q-Lodge), you will play a pivotal role in elevating the guest experience. You will be cross trained in each Hotel department. You will be responsible for providing exceptional service levels at the Front Desk, Concierge and Shuttle Driver departments, Laundry, Housekeeping and Food Service. You will also work with Q-Lodge AGMs and GMs to help facilitate day-to-day operations.
This position will assume a variety of roles and have a breadth of responsibilities.
_This is a rotational position where you will work 3 weeks on-site in Bethel, AK, followed by 3 weeks off. The point of hire is Anchorage, AK. This means you will need to cover your travel costs to get to Anchorage. From Anchorage, NMS provides roundtrip airfare to and from Bethel at no cost to you.
Employee housing and three meals per day is provided._
Responsibilities
+ Will have the ability to perform multiple roles and duties across departments: Front Desk, Concierge, Shuttle Driver, Laundry, Housekeeping & Food Service.
+ Perform check-in and check-out tasks at the front desk, ensuring a smooth guest experience.
+ Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring guest satisfaction. Train and onboard new front desk staff, ensuring they understand policies, procedures, and guest service standards.
+ Will work to become the subject matter expert in each department and will have the ability to train new staff.
+ Collaborate with other departments to ensure seamless communication and efficient guest services.
+ Handle financial transactions, including cash handling, credit card processing, and billing inquiries.
+ Ensure compliance with standard operating procedures and departmental policies and liaise with managers as appropriate.
+ Address and resolve any technical challenges in any department.
+ Maintain knowledge and ability to train staff on safety and compliance matters, including Department OSHA regulations; Safety Data Sheets (SDS), Emergency Action Plans (EAP), and Injury and Illness Prevention Program.
Qualifications
+ Two (2) years of previous experience in a hotel or guest service role within the hospitality industry.
+ Intermediate Microsoft Office skills in Word, Excel, Outlook and PowerPoint .
+ Excellent interpersonal and communication skills.
+ Attention to detail and accuracy.
+ Strong leadership and supervisory skills with the ability to motivate and guide a team.
Preferred Requirements
+ High school diploma or GED equivalent.
+ A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy (may be required at other locations).
Working Conditions and Physical Requirements
Weather: Indoors and outdoors, frequently exposed to outdoor weather conditions.
Noise level: Moderate to Loud.
Description of environment: Environment will vary based on the facility assigned to.
Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk, hear, see, taste, smell, and carry weight/lift.
Competencies
Proficiency in Microsoft Office Suite : Word, Excel, Outlook, PowerPoint
Computer literacy : Strong computer skills and ability to learn new software
Technical aptitude : Ability to troubleshoot basic technical issues
Organization and time management : Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously
Attention to detail: Meticulous and accurate in work
Communication skills: Effective verbal and written communication skills
Interpersonal skills : Ability to build and maintain positive relationships with colleagues and stakeholders
Problem-solving : Ability to identify and resolve issues in a timely and efficient manner
Customer service: Excellent customer service skills, including patience, empathy, and the ability to handle difficult situations
Adaptability : Ability to adapt to changing priorities and work environments
Teamwork: Ability to work effectively as part of a team and contribute to a positive work culture
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.
Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law.
NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.
Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.
Default: Location : Location _US-AK-Bethel_
Job ID _2024-14269_
Work Type _Remote Rotational_
Work Location _Bethel_
NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.
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